Talk to Fred Meds
How can we help? Our team is standing by to assist you with any questions:
Monday to Saturday, 8:00am – 5:00pm (PST)
Monday to Saturday, 8:00am – 5:00pm (PST)
Email: support@fredmeds.com
Phone: 949-392-8811
Frequently Asked Questions
General Questions
Fred Meds is a healthcare subscription service that provides our clients with access to high quality practitioners. Using a fixed monthly price for the subscription, we focus on holistic care for endocrine conditions.
"Fred" is the founder's middle name. If you’re wondering why we didn’t use the grammatically correct “Fred’s Meds”? Well, let’s just say “Fred Meds” is more fun to say … Enjoy!
Fred Meds is open to everyone regardless of gender. To use Fred Meds you must be/have:
- 18 years old or older.
- A resident or physically located in one of the states that we provide services to.
- A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) recent lab results must be provided. If you need diagnostic lab work done, we can help.
We are constantly adding new states. If you are attempting to sign up, and your state is not listed, check back soon!
In an emergency, please call 911, or your local equivalent, immediately.
Medication & Services Questions
We work with a LegitScript Certified third party compounding pharmacy to process your prescription. If approved, your medication will be mailed directly from said pharmacy to the address on file.
If you would like to have your prescription filled by a different pharmacy our providers can send your prescription to a pharmacy of your choice, however pricing may be different. Please email support@fredmeds.com for further assistance.- If you miss a dose, take the missed dose as soon as possible within 5 days after the missed dose
- If more than 5 days have passed, skip the missed dose, and take your next dose on your regularly scheduled day
Program costs displayed on our website include the medication costs (in approved by your provider). If you need a copy of your invoice, please contacts us at support@fredmeds.com and we will provide you with a copy.
Payment is collected upfront to secure your appointment with our provider who can prescribe medication, as approriate. We offer a 100% money back guarantee to our clients who are not good candidates or approved for their selected treatment.
Though the majority of providers Fred Meds works with have a diverse range of experience, due to the nature of telehealth, there are some conditions and treatments we are unable to facilitate. Please speak to a provider locally who may be able to assess your condition.
Fred Meds does not offer or engage in any treatments involving:- Prescription Narcotics (Opiates)
- Human Growth Hormone (GH/HGH)
- Cannabis/Medical Marijuana/CBD, and such
- Any ingredients that lack FDA approval (novel peptides, nutraceuticals, etc.)
LP-1 Weight Management programs require the patient to be at least 18 years of age and no older than 75.
Medical Weight Management programs require the patient to be at least 18 years of age and no older than 70.
Testosterone Replacement Therapy (TRT) programs require the patient to be at least 30 years of age and no older than 65
Insomnia programs require the patient to be at least 18 years of age and no older than 65
Provider & Clinician Questions
After completing your medical intake forms, our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system.
Essentially you will have a video call with the provider.Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider for any reason, our team will work to schedule your appointment with a different provider.
Please contact us at support@fredmeds.com and we will help schedule your appointment with a new provider.
Yes, depending on the specific state in question. Fred Meds only operates in states where telehealth is allowed for this specific use-case.
Though some telehealth companies will send medication after filling out an online survey, the providers at Fred Meds believe that is not an adequate way to make a diagnosis, especially for a new client.
All clients must speak to a provider through two-way audiovisual communication (video call). Fred Meds is integrated with Doxy, a HIPAA compliant telehealth delivery service.
Pharmacy Questions
You are able to take your prescription to a licensed pharmacy of your choosing. Please note, if you go outside of Fred Meds’ list of suggested pharmacies, they may not honor the pricing you receive from Fred Meds and therefore you would be required to pay the MSRP of the medication at the pharmacy.
Fred Meds works with a variety of licensed pharmacies in the United States. We always suggest choosing a LegitScript or NABP certified facility to ensure the highest standards and full compliance with state laws. Clients can view their prescription inside of their patient portal account. If you are having trouble accessing your patient portal account or cannot see your prescription, please contact support@fredmeds.com.
We can send your prescription to any pharmacy of your choice. Please note that most local pharmacies do not honor the pricing offered by Fred Meds and you may be required to pay out-of-pocket at the pharmacy to receive your medication. Fred Meds is unable to assist with these additional costs in the event you incur them.
Cost & Financial Questions
Due to the significant cost of healthcare in America, we designed all of our programs with the goals of making them a s affordable as possible. Many patients save hundreds of dollars a month on the Fred Meds platform.
Prices vary based on your specific program and the treatment options. All prices are displayed up front before you receive any bills and are inclusive of all charges. We never stick any hidden fees in the fine print. The price for a program is listed front and center.
We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Clients are solely responsible for the cost of the service.
No. The prices of all of our plans are displayed prominently on our website. You only pay the monthly flat fee (as shown). If you choose to take your order outside of our list of suggested pharmacies, you may be required to pay for your medication at the pharmacy.
No. Fred Meds is offered on a month-to-month basis. We do not require you to sign up for any specific length of time.
You can cancel anytime via our website. It’s that easy!
Please email support@fredmeds.com and one of our support team will be happy to assist you.